FAQs Archive - Kiln Linings

Q: What is the difference between Side Arch (SA) and End Arch (EA)?

The EA are tapered from top to bottom along the length of the brick. SA are tapered from top to bottom along the Width (i.e. Side) of the brick. Please see our drawing here as an illustrative guide only.

Q: What is the cut off time for next working day delivery?

Orders must be placed and paid for by 11am latest Monday - Thursday to qualify for next working day delivery. We are currently unable to despatch Fridays. Any orders placed on Friday will be despatched Monday (excluding UK Bank holidays) stock availability permitting.

Q: How much is delivery?

Delivery is based on the weight of your order. We charge per pallet and each pallet can hold up to 1000kg maximum. As soon as the weight goes over each 1000kg ordered a new rate applies to provide an additional pallet delivery. So for example 987kg would be on one pallet but 1080kg would be a delivery price based on 2 pallets and so on . You can check the weight at any time added to your online basket/cart, by viewing your shopping cart. Delivery will be calculated during checkout. Or you can take a look at our delivery page for more information.

Q: Can I choose a delivery day?

Yes. As long as you place your order at least 3 full days in advance of your requested delivery day, we will do all we can to ensure delivery is made on the day you request, Weekdays only. Please stipulate a day in the 'comments box' upon online checkout or ask our delivery team when they call if they can meet your requirements, we always try to assist wherever possible.

Q: What are your delivery times?

On the day of delivery we will ask our driver to call you one hour before delivery. Our delivery times are 8:30am-5:30pm on the day which we (our delivery team) have arranged with you. However naturally this is subject to traffic and other things out of our control.

Q: What if I am not in to Sign for the goods?

We are unable to deliver without a signature and so we would require someone to be in to sign for the goods. If no one is available to sign and you wish for us to deliver without a signature, we can do so at your (the customers) own risk. We can send you a disclaimer which you must reply to in order for us to do this for you. Please note that this must be done at least 48 hours in advance of delivery (So we can arrange this for you with the transport company). If you wish for us to send a disclaimer please advise in the 'comments' box upon online checkout or advise one of the delivery team who will initially call, to arrange a delivery date with you.

Q: How are goods packed/delivered?

We deliver on a wooden, shrink wrapped pallet. We request a lorry with a tail lift which lowers the goods down for you at your requested address. If there are any access restrictions please advise us in the 'comments box' at checkout upon order placement.

Q: What are your shipping times?

All products shown are in stock (Except Mini Hobby Kilns). Standard delivery is usually within 3 working days of receipt of order/cleared payment (Except Christmas and other holidays, please email for delivery times over these periods sale@kilnlinings.co.uk ). You can find out more by looking at our delivery information .